Thermo Scientific License Manager

About

The Thermo Fisher Scientific product license you have acquired defines your rights to use Thermo Fisher Scientific applications and their modules (extensions) with a specific level of functionality, for a certain version, on designated equipment, and for a specific number of simultaneous users. The license may additionally be restricted to a specific period of time or to specific use cases.

Your Thermo Fisher Scientific product license is protected by a license key. Each time the application is launched, it checks for a valid license key. If a valid license key is found, the application runs. Otherwise, you are requested to get a valid license key.

Thermo Fisher Scientific products have separate license keys for all editions and extensions.

Local (Node-locked) Versus Floating Licenses

There are two main types of licenses: local licenses, also called node-locked licenses, and floating licenses.

Local licensing allows the software to run on a single, identified computer only.

If you have purchased floating licenses, one or several concurrent users can run sessions at the same time from their computers located on your local network. The number of concurrent users is given by the number of tokens purchased. In this case, you must install FlexNet Publisher license server manager on a local server. Then, on each end user’s computer, you will need to specify the location of this local licensing server. This version of the license manager does not yet manage this kind of license. If you have purchased floating licenses, you should have received an email from FRBOR.3d_license@thermofisher.com containing instructions to set up the license server and activate the product on the end user’s computer. Please follow those instructions, or contact your local license administrator for additional information.

Time-limited Versus Perpetual Licenses

Licenses can be time-limited or perpetual. Time-limited licenses are valid until a given date, which is shown in the product splash screen at start up or in the About dialog (accessible via the Help › About menu). After this date, Thermo Fisher Scientific software will stop working. This is usually the case for trial licenses, Beta, or for renewable rented licenses (i.e., yearly subscriptions).

License Manager Actions

When you launch a Thermo Fisher Scientific product for the first time, you should be redirected to which indicates that no product is activated on your computer (Fig. 1).

– No product is activated

Click on Activate license(s) button, to open the Activation mode selection display (Fig. 3).

If some Thermo Fisher Scientific products were already activated on your computer, the License Manager shows the Products display (Fig. 2), listing all activated products.

– Products display

click on Activate button on the top right of the Products display (Fig. 2) to open the Activation mode selection display (Fig. 3).

Once in Activation mode display (Fig. 3):

  • Select online activation to activate one or several local licenses on a computer with an Internet connection, and follow the instructions in the section related to Online activation of a local License.
  • Select offline activation to activate one or several local licenses on a computer with no Internet connection, and follow the instructions in the section related to Offline activation of a local License
– Activation mode display

Online Local Activation

When you work in local activation, the License Manager allows you to manage your licenses.

Note: An Internet connection, is required for all following actions. If you do not have any Internet connection, please refer to the Offline Local Activation.

Activate Local License(s) – Online

When you purchase one or more licenses, you should receive an email from FRBOR.3d_license@thermofisher.com containing a set
of activation codes for each purchased product or option.

  • Launch Thermo Fischer Scientific License Manager.
    • If you don’t yet have any product activated yet, the License Manager indicates that no product is activated on your computer (Fig. 1) Click then on Activate license(s).
    • If you already have some product activated on your computer, the License Manager lists the products that are activated on your computer (Fig. 2) Click on Activate button on the top right of the display.
  • In the Activation mode display (Fig. 3), click on Online Activation.
  • In the Activate License(s) display, copy and paste your activation codes into the provided text field and press Activate.

When activation is complete, the product is ready to be used and the displays information related to the activation.

– Activate license(s) display

The Activate button is enabled when the activation codes into the provided text field respect this format:


<EntitlementId> [<HostId>] <ProductName>_<ProductVersion>

HostId being optional.

A connection to the online activation server will start immediately. When the activation is complete, the product is ready to be used and the license manager displays information related to the activation.

An activation code is a string similar to the following:


#License description
ABCD-1234-EFGH-5678 Product_2019.3

Deactivate Local License(s) – Online

If you want to deactivate a local license:

  • Launch Thermo Fischer Scientific License Manager.
  • In the Products display (Fig. 2) select Deactivate either for an entire suite of product licensesor for a specific license through the pop-menu appearing when clicking on the next to the license you want to deactivate.
  • In the Deactivation mode display (Fig. 5), click on Online deactivation.
  • In the Deactivate License(s) display (Fig. 6), confirm the deactivation by clicking on Continue button.
– Deactivation mode display
– Deactivation License(s) display

Upgrade Local License(s) Version – Online

When a new version of a product is released, and if you have purchased an upgrade, you can upgrade specific license selecting Upgrade either for an entire suite of product licenses

or for a specific license through the pop-menu appearing when clicking on the next to the license you want to upgrade, both action leading you to the Upgrading mode display (Fig. 7) on which you should click the Online upgrading button.

Note: The previous version will still be usable on the same computer even after upgrading to the new version.

– Upgrading mode

Reactivate Local License(s) – Online

Thermo Fisher Scientific Software can be sold as yearly renewable subscriptions. In this case, delivered licenses are time-limited and will expire, usually after one year. If you want to reactivate a local license:

  • Launch Thermo Fischer Scientific License Manager.
  • In the Products display (Fig. 2) select Reactivate either for an entire suite of product license
    or for a specific license through the pop-menu appearing when clicking on the next to the license you want to reactivate.
  • In the Reactivation mode display (Fig. 8), click on Online reactivation.
  • In the Reactivate License(s) display (Fig. 9), confirm the reactivation by clicking on Continue button.
– Reactivation mode display
– Reactivation License(s) display

Offline Local Activation

In offline activation mode, you will be able to perform the same actions as described in Online Local Activation Mode but without any Internet connection.

Note: Access to a computer with an internet connection will be required.

Activate Local License(s) – Offline

When you purchase one or more product licenses (i.e., editions and/or extensions), you should receive an email from FRBOR.3d_license@thermofisher.com containing a set of activation codes for each purchased product or option.

  • Launch Thermo Fischer Scientific License Manager.
    • If you don’t yet have any product activated yet, the License Manager indicates that no product is activated on your computer (Fig. 1) Click then on Activate license(s).
    • If you already have some products activated on your computer, the License Manager lists the products that are activated on your computer (Fig. 2) Click on Activate button on the top right of the display.
  • In the Activation mode display (Fig. 3), click on Offline Activation.
  • In the Activate License(s) display, copy and paste your activation codes into the provided text field and press Activate.

The Activate button is enabled when the activation codes into the provided text field respect this format:


<EntitlementId> [<HostId>] <ProductName>_<ProductVersion>

HostId being optional.

The next pages explain the steps to follow for offline activation:

  • In the Offline license activation (1/3) display (Fig. 10), click on Create Request file
  • Specify the path to an XML file (i.e., a file with extension .xml) that will contain your offline activation request, and click Save button.
  • Transfer your XML request file to a computer with an Internet connection.
  • On the computer with an Internet connection, open vsg3d.flexnetoperations.com/control/vsgs/offlineActivation in a web browser.
  • Specify the path to your XML request file in the provided file field.
  • Click Process. An activation.xml XML response file will be downloaded.
  • Transfer activation.xml to the computer without Internet access where you want the local license to be activated.
  • In the Offline license activation (2/3) display (Fig. 11), click on Finish now.
  • In the Offline license activation (3/3) display (Fig. 12), click on Load response file.
  • Navigate to select the activation.xml file and click Open button.
– Offline license activation (1/3)
– Offline license activation (2/3)
– Offline license activation (3/3)

When activation is complete, the product is ready to be used and the displays information related to the activation.

Deactivate Local License(s) – Offline

If you want to deactivate a local license:

  • Launch Thermo Fischer Scientific License Manager.
  • In the Products display (Fig. 2) select Deactivate either for an entire suite of product licenses
    or for a specific license through the pop-menu appearing when clicking on the next to the license you want to deactivate.
  • In the Deactivation mode display (Fig. 5), click on Offline deactivation.
  • In the Deactivate License(s) display (Fig. 6), confirm the deactivation by clicking on Continue button.

The next pages explain the steps to follow for offline deactivation:

  • In the Offline license deactivation (1/3) display (Fig. 13), click on Create Request file
  • Specify the path to an XML file (i.e., a file with extension .xml) that will contain your offline deactivation request, and click Save button.
  • Transfer your XML request file to a computer with an Internet connection.
  • On the computer with an Internet connection, open vsg3d.flexnetoperations.com/control/vsgs/offlineActivation in a web browser.
  • Specify the path to your XML request file in the provided file field.
  • Click Process. An activation.xml XML response file will be downloaded.
  • Transfer activation.xml to the computer without Internet access where you want the local license to be deactivated.
  • In the Offline license deactivation (2/3) display (Fig. 14), click on Finish now.
  • In the Offline license deactivation (3/3) display (Fig. 15), click on Load response file.
  • Navigate to select the activation.xml file and click Open button.
– Offline license deactivation (1/3)
– Offline license deactivation (2/3)
– Offline license deactivation (3/3)

Upgrade Local License(s) Version – Offline

When a new version of a product is released, and if you purchased an upgrade, you can upgrade specific licenses either by selecting Upgrade, either for an entire suite of product licenses

or for a specific license through the pop-menu appearing when clicking on the next to the license you want to upgrade, both action leading you to the Upgrading mode display (Fig. 7) on which you should click the Offline upgrading button.

Note: The previous version can still be used on the same computer even after upgrading to the new version.

The next pages explain the steps to follow for offline upgrading:

  • In the Offline license upgrading (1/3) display (Fig. 16), click on Create Request file
  • Specify the path to an XML file (i.e., a file with extension .xml) that will contain your offline upgrading request, and click Save button.
  • Transfer your XML request file to a computer with an Internet connection.
  • On the computer with an Internet connection, open vsg3d.flexnetoperations.com/control/vsgs/offlineActivation in a web browser.
  • Specify the path to your XML request file in the provided file field.
  • Click Process. An activation.xml XML response file will be downloaded.
  • Transfer activation.xml to the computer without Internet access where you want the local license to be upgrade.
  • In the Offline license upgrading (2/3) display (Fig. 17), click on Finish now.
  • In the Offline license upgrading (3/3) display (Fig. 18), click on Load response file.
  • Navigate to select the activation.xml file and click Open button.
– Offline license upgrading (1/3)
– Offline license upgrading (2/3)
– Offline license upgrading (3/3)

Note: The previous version can still be used on the same computer even after upgrading to the new version.

Reactivate Local License(s) – Offline

Thermo Fisher Scientific Software can be sold as yearly renewable subscriptions. In this case, delivered licenses are time-limited and will expire, usually after one year. If you want to reactivate a local license:

  • Launch Thermo Fischer Scientific License Manager.
  • In the Products display (Fig. 2) select Reactivate either for an entire suite of product licenseor for a specific license through the pop-menu appearing when clicking on the next to the license you want to reactivate.
  • In the Reactivation mode display (Fig. 8), click on Offline reactivation.
  • In the Reactivate License(s) display (Fig. 9), confirm the reactivation by clicking on Continue button.

The next pages explain the steps to follow for offline reactivation:

  • In the Offline license reactivation (1/3) display (Fig. 19), click on Create Request file
  • Specify the path to an XML file (i.e., a file with extension .xml) that will contain your offline reactivation request, and click Save button.
  • Transfer your XML request file to a computer with an Internet connection.
  • On the computer with an Internet connection, open vsg3d.flexnetoperations.com/control/vsgs/offlineActivation in a web browser.
  • Specify the path to your XML request file in the provided file field.
  • Click Process. An activation.xml XML response file will be downloaded.
  • Transfer activation.xml to the computer without Internet access where you want the local license to be reactivated.
  • In the Offline license reactivation (2/3) display (Fig. 20), click on Finish now.
  • In the Offline license reactivation (3/3) display (Fig. 21), click on Load response file.
  • Navigate to select the activation.xml file and click Open button.
– Offline license reactivation (1/3)
– Offline license reactivation (2/3)
– Offline license reactivation (3/3)

View Information on Local License

To get information on a specific license, click the the pop-menu appearing when clicking on the next to the license. This will leads you to the License Information display (Fig. 22)

– License information

Transferring Local License(s) to a New Computer

After activating a local license on a computer, you may wish to move it to a new one. To do so, you first need to de-activate the first license by returning the associated activation code and then activate it again on the new computer.

To do so:

  • On the old computer, follow Deactivation procedure on the old computer, either online or offline , to return local license(s) so they can be activated on any other system.
  • On the new computer follow Activation procedure for local license(s), either online or offline .

Note: Before deactiving a license, be sure to keep a copy of corresponding Activation code at the bottom the License Information display (Fig. 22).

Licensing Troubleshooting

Deactivating a License

When using license activation codes, please deactivate them before any of the following operations:

  • Uninstalling
  • Reinstalling or replacing the operating system
  • Replacing the hard drive
  • Disposing of the system

Otherwise, you will not be able to reactivate them on another system since they will still be active on the original system, and it will be difficult or impossible for you to deactivate them for a transfer.

To deactivate a license, please read the following instructions according to your licensing mode: online or offline.

Firewall Problem

If you have an Internet connection and encounter the error “Unable to connect to server https” when trying to activate a license, it originates from your firewall configuration.

You need to configure your firewall to allow the connection to the online activation server:

  • Server: vsg3d.flexnetoperations.com
  • IP: 64.14.29.85
  • Port: 443 (https)

Return or Upgrade Impossible with Local License

The License Manager uses the Unique Machine Number (UMN) to validate the identity of the machine that initiated the request. The Unique Machine Number value is retrieved from your system hardware information, or from hypervisor-controlled information for virtual machines. If your system hardware is modified since the original activation, the UMN of your machine can be changed and the License Manager will consider your machine to be a different machine. Consequently, the following error message may appear:


"Trying to return a fulfillment issued to a different machine."

If this error message occurs, contact Technical Support for assistance. Section “Contact and Support”.

Contact and Support

You can contact the license administrator using this address: FRBOR.3d_license@thermofisher.com.

For technical support, please contact FRBOR.3d_hotline@thermofisher.com.